Mystery Members

mystery members logo

Posing as a new or prospective member, reciprocal club guest or a guest of a member, WIT Hospitality’s Mystery MembersTM are anonymous guests visiting your club.

Each Mystery Member is armed with a comprehensive checklist, developed in collaboration with each club, to conduct a quality assurance evaluation (focusing on the entire member experience) to find out what’s really going on when Club Leadership isn’t around.

We are much more than a secret shopping service – WIT Hospitality’s advisors and Mystery Members are professionals with a collective 60+ years of experience in the hospitality industry; private clubs (all departments); hotel sales and operations; food and beverage management; and membership and consumer marketing.